Privacy Policy
How Ch Square Pty Ltd collects, uses, protects and manages your personal information.
1. Introduction
Ch Square Pty Ltd (ABN 96 702 135 653) is committed to protecting the privacy of our clients, website visitors and business partners. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.
By using our website at chsquare.site or engaging our services, you agree to the practices described in this Policy.
2. Who We Are
Ch Square Pty Ltd provides modern retail and business services from Perth, Western Australia, serving clients across the metropolitan area and beyond.
3. What Personal Information We Collect
We collect personal information that is reasonably necessary for our business functions and activities. This may include:
- Your name, business name and position;
- Your email address, and where relevant, your mailing address;
- Details you provide when requesting a quote or making an enquiry;
- Information relating to services we provide to you or your organisation;
- Records of communications between us, including email correspondence.
We do not collect sensitive information (such as health, racial or religious information) unless it is reasonably necessary and you have consented, or an exception under the APPs applies.
4. How We Collect Information
We generally collect personal information directly from you, for example when you:
- Complete the form on our quote page;
- Send us an email at ceo@chsquare.site;
- Communicate with us through our contact page;
- Engage us to provide business or retail services.
In some circumstances we may receive personal information from third parties, such as referrals from other businesses. Where this occurs, we will handle that information in accordance with this Policy.
5. Why We Collect and Use Your Information
We collect, hold, use and disclose personal information for purposes including:
- Providing, managing and improving our business services;
- Preparing and delivering quotations and proposals;
- Responding to your enquiries and requests;
- Invoicing, payment processing and record keeping;
- Meeting our legal, tax and regulatory obligations in Australia;
- Communicating updates that may be relevant to your engagement with us.
We will not use or disclose your personal information for direct marketing purposes without your consent or as otherwise permitted by the APPs. If you receive any marketing communication from us, you may opt out at any time using the unsubscribe facility included in that communication or by emailing ceo@chsquare.site.
6. Disclosure of Personal Information
We do not sell or rent personal information. We may disclose personal information only:
- To service providers who assist us in operating our business (for example, cloud hosting, email and accounting platforms), under appropriate confidentiality and data-handling arrangements;
- To professional advisers such as accountants, auditors or legal advisers, where reasonably required;
- Where disclosure is required or authorised by Australian law, court order or a lawful request from a government agency.
Some of our service providers may store or process data outside Australia. Where overseas disclosure occurs, we take reasonable steps to ensure the recipient handles your information consistently with the APPs, as required under APP 8.
7. Data Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include secure storage systems, access controls and limiting personal information to personnel who need it to perform their duties.
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Policy, to comply with legal obligations (including tax record-keeping requirements), or to resolve disputes. When information is no longer required, we take reasonable steps to destroy or de-identify it.
8. Access to and Correction of Your Information
You may request access to the personal information we hold about you, and you may ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to your request within a reasonable period.
To make a request, email us at ceo@chsquare.site. We may need to verify your identity before providing access, and in limited circumstances access may be declined where permitted by the APPs (for example, where it would unreasonably impact the privacy of others).
9. Website Data, Cookies and Analytics
When you visit chsquare.site, our hosting and analytics systems may collect standard technical information such as your IP address, browser type, pages viewed and time of visit. This information is used to maintain the security and performance of the website and to understand how visitors use it. It is not used to identify you personally unless combined with information you have provided.
Our website may use cookies or similar technologies to improve your browsing experience. You can adjust your browser settings to refuse cookies, though some features of the website may then function differently.
10. Third-Party Websites
Our website may contain links to external websites, including our legal Terms and Conditions pages and other resources. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing personal information to them.
11. Making a Privacy Complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us with the details of your concern:
- Email: ceo@chsquare.site
We will acknowledge your complaint promptly and investigate the matter thoroughly. We aim to provide a written response within 30 days, setting out the outcome and any steps we have taken.
If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Anonymity
Where lawful and practicable, you may deal with us anonymously or under a pseudonym, for example when browsing our website. However, to provide quotes, invoices or services to you, we will generally need identification details.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page with the date of the most recent update. Continued use of our website or services after changes are published constitutes acceptance of the revised Policy.
14. Contact Us
For any questions about this Privacy Policy or our privacy practices, please contact:
Ch Square Pty Ltd
ABN 96 702 135 653
Perth, Western Australia
Email: ceo@chsquare.site